Below is a list of the most frequently asked questions we get. Please email us if you have a question that is not answered below.
Do I need to be referred by a doctor for Physiotherapy treatment?
No, but if you are claiming on your medical insurance you need to contact them first as they may require a medical referral.
What can I expect at my initial appointment?
At your first appointment a physiotherapist will ask you to tell them about your particular problem and then you will be examined to further help with the diagnosis. A treatment plan will be discussed and your agreement to this plan will be asked.
How long will each appointment last?
Each appointment lasts 30 minutes.
Will I see the same physiotherapist at each visit?
We feel that it is preferable for our patients to be seen by the same physiotherapist for the sake of continuity. However if for some reason such as illness or holidays this is impossible then your full treatment notes are available to another therapist in our team.
What should I wear for physiotherapy appointments?
We generally advise that you wear comfortable, loose fitting clothing. We also suggest that you wear/bring shorts for hip, knee or back problems. You may be asked to remove one or more items of clothing to enable the therapist to assess your condition. Any clients wishing to bring a chaperone are more than welcome.
How quickly will I be seen?
We do not keep a waiting list and will see you on the same day if possible or maximum within next working day. Please fill out our appointment form if you are ready for treatment, get in contact with us today.
How many treatments will I need?
There is no set numbers of treatments for a particular condition as every patient is an individual and is treated as such. However, following your initial assessment the physiotherapist will discuss with you the anticipated number of treatment sessions. Any treatment given is carefully monitored for effectiveness and is adjusted or altered to obtain optimum effect in the minimum amount of time.
How do I know if a Physiotherapist is fully qualified?
The title of Physiotherapist is now protected and can only be used by those registered with the Health Professions Council. They will have MCSP after their name which stands for Member of the Chartered Society of Physiotherapy.
Can I bring someone with me?
Yes, you are welcome to bring a partner or friend along to accompany or chaperone you during your session.
What is your cancellation policy?
Should you wish to cancel your appointment, we ask that you give us at least 24 hours’ notice so that we can offer the slot to someone else. For late cancellations, we reserve the right to charge you for the full cost of the appointment.
What is your complaint policy?
If for any reason you are unhappy with the service you have received, please do not hesitate to email us at firstname.lastname@example.org. Our director will aim to respond to the complaint within 5 working days.